Fix a problem

• iPhone

  iPhone won't turn on or the screen is black

  Get help if your iPhone won't turn on or if the screen is black. You might need to force your iPhone to restart or charge it.

  3 steps · start

• iPhone

  iPhone won't charge

  If your battery won't charge or charges slowly, or if an alert message appears, learn what to do.

  10 steps · start

• iPhone iPad

  iPhone or iPad can't connect to Wi-Fi

  If you can't connect to Wi-Fi, then check your Wi-Fi settings or troubleshoot network issues.

  7 steps · start

• iPhone iPad Mac

  AirPods won't connect

  If your AirPods or AirPods Pro won't connect to your iPhone, iPad, or Mac, try to pair your AirPods to your device again.

  7 steps · start

• Watch

  Apple Watch isn't getting notifications

  If you're not getting notifications on your Apple Watch as expected, try these tips.

  7 steps · start

• iPhone iPad

  iPhone or iPad is slow or freezing

  If your iPhone or iPad freezes or has performance issues, try these tips.

  7 steps · start

• iPhone iPad

  iPhone or iPad won't update

  To update your iPhone or iPad, you need a compatible device, an internet connection, and enough available storage. It also helps to keep your device connected to a power source.

  7 steps · start

• Mac

  Mac won't turn on

  If your Mac doesn't seem to turn on after you press the power button, follow these steps.

  6 steps · start

• iPhone iPad

  Bluetooth accessory won't connect

  If a Bluetooth accessory, like a wireless keyboard, doesn't connect to your iPhone or iPad, learn what to do.

  6 steps · start

• TV

  Siri Remote or Apple TV Remote isn't working

  If your remote isn't working as expected, first try pairing your remote to your Apple TV. If your remote still isn't working as expected, trying restarting your remote, or check your remote signal strength.

  4 steps · start

• Watch

  Apple Watch won't charge or turn on

  Learn what to do if your Apple Watch screen shows a red lightning bolt or is blank.

  7 steps · start

• iPad

  iPad won't charge

  If the battery in your iPad doesn't charge or charges slowly, learn what to do.

  4 steps · start

• iPhone iPad

  Face ID isn't working

  If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you're asked to enter your passcode, learn what to do.

  9 steps · start

• Mac

  Mac is on Wi-Fi but has no internet

  If your Mac is connected to a Wi-Fi network but can't get online to connect to websites, email, and all other internet services, try these solutions.

  8 steps · start

• iPhone iPad

  iPhone or iPad won't back up to iCloud

  Learn what to do if you need help backing up your iPhone or iPad with iCloud Backup.

  6 steps · start

• iPhone iPad

  Can't download or update apps

  Try these tips if you have an issue when you update or download apps from the App Store on your iPhone or iPad.

  5 steps · start

• iPhone

  iMessage or FaceTime won't activate

  To use either iMessage or FaceTime, you need to activate them on your iPhone. If you see an error message when you try to activate, follow these steps.

  6 steps · start

• iPhone iPad

  "No Service", "Searching" or "SOS" on iPhone or iPad

  If you see "No Service" or "Searching" in the status bar on your iPhone or iPad (Wi-Fi + Cellular), your device isn't connected to a cellular network.

  8 steps · start

• Watch

  Apple Watch isn't connected to iPhone

  If you see a red iPhone icon on your Apple Watch, or you're trying to pair and can't find the "i" icon, try to connect your devices again.

  4 steps · start

• Mac

  Time Machine won't back up or restore

  If Time Machine can't use your backup disk to back up or restore your files, try these solutions.

  10 steps · start

• iPhone iPad

  Restoring from an iCloud backup failed

  Learn what to do if you need help restoring an iCloud backup of your iPhone, iPad, or iPod touch.

  7 steps · start

• iPhone iPad

  Can't back up to a computer or restore from it

  If you can't back up your iPhone, iPad, or iPod touch to a computer, or if you can't restore your device from a computer backup, learn what to do.

  9 steps · start

Every step is quoted from an Apple Support article, in Apple's order — Osnivo only adds the short step titles. Don't see your problem? Tell us what to cover next.