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Restoring from an iCloud backup failed

Apple: “Learn what to do if you need help restoring an iCloud backup of your iPhone, iPad, or iPod touch.”

iPhone iPad · 7 steps, in Apple's order

Step of 7

Fixed at step

You've tried every step

  1. 1

    Plug in and use Wi-Fi

    Didn't fix it

    • Plug your device into power and make sure that you're connected to Wi-Fi. You can't restore from a backup over a cellular Internet connection.

    Apple: If restore from iCloud backup failed ↗

    Did this fix it?
  2. 3

    See every backup

    Didn't fix it

    • When you choose a backup, you can tap Show All to see all available backups.
    • The time it takes to restore from a backup depends on the size of your backup and the speed of your Wi-Fi network.

    Apple: If restore from iCloud backup failed ↗

    Did this fix it?
  3. 4

    Got an error while restoring?

    Didn't fix it

    • If you receive an error while restoring from an iCloud Backup
    • Try to restore your backup on another network.
    • If you have another backup available, try to restore using that backup. Tap Show All Backups to see your additional backups.

    Apple: If restore from iCloud backup failed ↗

    Did this fix it?
  4. 5

    Backup isn't listed?

    Didn't fix it

    • If the backup you want to restore from doesn't appear on the Choose a Backup screen
    • Confirm that you have a backup available.
    • Try to restore your backup on another network.

    Apple: If restore from iCloud backup failed ↗

    Did this fix it?
  5. 6

    Asked for passwords again and again?

    Didn't fix it

    • If you made purchases with more than one Apple Account, you might get repeated prompts to enter a password.
    • Enter the password for each Apple Account requested.
    • If you don't know the correct password, tap Skip this Step or Cancel.
    • Repeat until there are no more prompts.
    • Create a new backup.

    Apple: If restore from iCloud backup failed ↗

    Did this fix it?
  6. !

    Back from a repair?

    If nothing above worked Didn't fix it

    Apple: “If you don't erase your device and restore from a previous iCloud backup, the new iCloud backups created when you set up the device as a new device, will overwrite your previously saved iCloud backups.”

    • When you get your iPhone or iPad back from an Apple Store or Apple Authorized Service Provider, keep in mind that your device might have been erased. If so, you need to restore it from an existing iCloud backup or a backup on your computer, or set it up as a new device.

    Apple: If restore from iCloud backup failed ↗

Glad it's fixed

We've added one to this step's “fixed it” count — anonymously, nothing about you or your device is stored. It helps the next reader start with what works.