Osnivo Fix

Can't download or update apps

Apple: “Try these tips if you have an issue when you update or download apps from the App Store on your iPhone or iPad.”

iPhone iPad · 5 steps, in Apple's order

Step of 5

Fixed at step

You've tried every step

1

Add a payment method

Didn't fix it
- You might need to have a valid payment method on file, even if the app that you want to download is free.
Apple: If you can’t download or update apps on your iPhone or iPad ↗

Did this fix it?
2

Prioritize the download

Didn't fix it
- From the Home Screen, touch and hold the app. From the menu that appears, choose Prioritize Download.
Apple: If you can’t download or update apps on your iPhone or iPad ↗

Did this fix it?
3

Restart your device

Didn't fix it
- Restart your iPhone or iPad, then check to see if you can download or update apps.
Apple: If you can’t download or update apps on your iPhone or iPad ↗

Did this fix it?
4

Confirm your age

Didn't fix it
- In some countries or regions, you might have to confirm that you’re an adult before you can download certain apps.
Apple: If you can’t download or update apps on your iPhone or iPad ↗

Did this fix it?
!

Contact Apple Support

If nothing above worked Didn't fix it
- If you still can't download or update apps
- Contact Apple Support
Apple: If you can’t download or update apps on your iPhone or iPad ↗

Glad it's fixed

We've added one to this step's “fixed it” count — anonymously, nothing about you or your device is stored. It helps the next reader start with what works.

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Sources for this page

1 If you can’t download or update apps on your iPhone or iPad support.apple.com

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