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Osnivo Fix

Bluetooth accessory won't connect

Apple: “If a Bluetooth accessory, like a wireless keyboard, doesn't connect to your iPhone or iPad, learn what to do.”

iPhone iPad · 6 steps, in Apple's order

Step of 6

Fixed at step

You've tried every step

  1. 1

    Keep them close (or use discovery mode)

    Didn't fix it

    • If your Bluetooth accessory was previously connected to the iOS or iPadOS device you wish to use it with, make sure that the accessory and device are close to each other. If you haven't paired them before, you might need to place them in discovery mode first. Check your accessory's instructions.

    Apple: If a Bluetooth accessory won't connect to your iPhone or iPad ↗

    Did this fix it?
  2. 2

    Turn the accessory off and on

    Didn't fix it

    • Turn your Bluetooth accessory off and back on again.
    • Make sure that your Bluetooth accessory is on and fully charged or connected to power. If your accessory uses batteries, see if they need to be replaced.

    Apple: If a Bluetooth accessory won't connect to your iPhone or iPad ↗

    Did this fix it?
  3. 3

    Allow Bluetooth for its app

    Didn't fix it

    • If there's an app that you use with the Bluetooth accessory, go to the Settings app. Tap Privacy & Security, then select Bluetooth on your iPhone or iPad. Make sure that you've turned on Bluetooth for the app.

    Apple: If a Bluetooth accessory won't connect to your iPhone or iPad ↗

    Did this fix it?
  4. 5

    Unpair it from your other devices

    Didn't fix it

    • If your accessory pairs with some devices, but not your iOS or iPadOS device:
    • Unpair the accessory from your other devices.
    • Try to pair with your iOS or iPadOS device again.
    • To find out whether your accessory is compatible with your iOS or iPad OS device, contact the manufacturer of the accessory.

    Apple: If a Bluetooth accessory won't connect to your iPhone or iPad ↗

    Did this fix it?
  5. !

    Contact Apple Support

    If nothing above worked Didn't fix it

    • If you still have any of these issues, contact Apple Support:
    • You can't turn on Bluetooth or the setting is grayed out.
    • You can't connect any Bluetooth accessories with your device.
    • The accessory manufacturer confirmed that your accessory is working correctly.

    Apple: If a Bluetooth accessory won't connect to your iPhone or iPad ↗

Glad it's fixed

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