What you see
- billing problem with a previous purchase
- verification required
What it means — Apple
If you see a message that says 'billing problem with a previous purchase' or 'verification required,' you have an unpaid balance. Apple couldn't charge your payment method for a previous purchase. Until you pay your balance, you might be unable to:
Make new purchases
Download free apps
Use subscriptions
What to do — Apple
- 1 On your iPhone or iPad, open the Settings app and tap your name.
- 2 Tap Payment & Shipping. You might be asked to sign in with your Apple Account.
- 3 Tap Fix Payment Information.
- 4 Tap Try Again to retry your purchase.
- 5 Add a new, valid payment method.
- 6 Remove the old payment method.
- 7 The new payment method is charged automatically.
- 8 The family organizer's payment method is charged for all family members' purchases, unless the purchasing family member has a valid payment method.
- 9 If you still can't resolve your unpaid balance, contact Apple Support.
Read the full article for pictures and model-specific details: If a message says 'billing problem with a previous purchase' or 'verification required' ↗