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My device is locked to an Apple Account

Apple: “Learn what to do if you see the Activation Lock screen on your device, or if you're asked to remove Activation Lock on a device that's offline and not in your possession.”

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Do this first

Sign in on the device

  • Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.
  • If your device is owned by a business or educational institution, please contact your IT department or manager.

Apple: How to remove Activation Lock ↗

Then

  1. 1 Remove it on the web if the device is offline

    • Go to icloud.com/find.
    • Sign in to your Apple Account.
    • Select the device that you want to remove from iCloud.
    • Click Remove This Device.
    • For iPhone, you might be able to remove Activation Lock on the web even if your iPhone isn't offline.

    Apple: How to remove Activation Lock ↗

  2. 2 Bought it second-hand? Ask Apple

    • If you need help removing Activation Lock, and have proof of purchase documentation, you can start an Activation Lock support request.

    Apple: How to remove Activation Lock ↗

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