What you see
- Connect to computer
What it means — Apple
In these situations, you might need to use recovery mode to restore your device:
Your screen displays the Apple logo for several minutes with no progress bar.
Your computer doesn't recognize your device or says it's in recovery mode.
You see the "Connect to computer" screen.
Your device repeatedly starts up to Recovery Assistant, which isn't able to recover your device.
Apple: “Restore reinstalls iOS and erases all your data. If you haven't tried updating yet, try updating first.”
What to do — Apple
- 1 Ensure your Mac is up to date. On PC, get the latest version of the Apple Devices app.
- 2 Connect your device to your computer with a USB cable.
- 3 Open the Finder on your Mac, or open the Apple Devices app on your PC.
- 4 Choose Restore when the Update or Restore options appear. Restore reinstalls iOS and erases all your data. If you haven't tried updating yet, try updating first.
Read the full article for pictures and model-specific details: If you can't update or restore your iPhone or iPod touch ↗