What you see
- A problem was detected with the TrueDepth Camera. Face ID has been disabled.
- Face ID issue detected
What it means — Apple
Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged.
Apple: “Only a trained technician should service your device. Improper repair, modification, or use of nongenuine components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.”
What to do — Apple
- 1 Update your iPhone or iPad to the latest version of iOS or iPadOS
- 2 If you still can't enroll your face or unlock your iPhone or iPad with Face ID, you might need service.
Read the full article for pictures and model-specific details: If an alert says Face ID has an issue on your iPhone or iPad Pro ↗