What you see
- This Apple Account is locked and can’t be used
What it means — Apple
If you see a message that says your Apple Account is locked or not active, you might be able to request access to your account by tapping Request Access right from the alert.
When you request access to your locked Apple Account, you might get an alert that says, “This Apple Account is locked and can’t be used” or your request might be denied.
What to do — Apple
- 1 If you can’t regain access to your Apple Account, you can either:
- 2 Create a new Apple Account
- 3 If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Read the full article for pictures and model-specific details: If your Apple Account is locked, not active, or disabled ↗